Support

Contact us

Email support@walletextras.com. Include the Wallet Extras app version, your device model, operating-system version, and a short description of what happened.

Never send a card number, security code, expiration date, bank login, password, or other financial credential.

Subscriptions

Open Wallet Extras, go to Settings, and choose Manage subscription or Restore purchases. Apple or Google Play manages billing and cancellation through the store account used to purchase.

Your data

Settings includes options to export your wallet or erase this device’s data. If you have never enabled cloud backup, keep an export before erasing your data or replacing your phone.

Backup and device sync

Open Settings → Backup & Sync and sign in. Apple is available in the current app; Google and verified email/password are being added in the next iPhone update. Premium enables uploads. On another device, use the same Wallet Extras account and choose Use saved wallet. Restoring replaces that device’s wallet; export it first if you want to keep a separate copy.

In the updated app, use Sign-in methods to add Google, Apple, or email to your existing wallet. Matching email addresses do not merge separate accounts. Email sign-in includes account creation, verification, and password reset.

Keep Wallet Extras open while syncing. If changes are waiting, check your connection and choose Sync now. After Premium expires, you can still restore an existing backup, export your data, or delete your account.

AI connections

The Wallet Extras AI connection is currently in developer preview. It reads your synced wallet, not your bank or device-only changes. Use a sign-in method linked to the same Wallet Extras account. Your own Premium access is required; family sponsorship alone does not unlock AI connections.

For example: “Record $45 of my lululemon perk today.” Include the card or date when needed. A saved receipt confirms recording; it does not confirm an issuer credit. Use its Undo action to reverse that saved batch.

If an assistant cannot make a wallet edit, reconnect and explicitly grant wallet-management permission. Existing read-only connections do not gain write access automatically. Family access changes, billing, account deletion, device reminders, and automatic monthly logging stay in the app.

Review or revoke access at Your connections. For help, email the assistant's name, the approximate time, and the error message. Do not include tokens, passwords, or your full financial conversation.

Delete your Wallet Extras account

Choose Settings → Backup & Sync → Delete account, then confirm with an existing sign-in method. This deletes your cloud wallet and account. Your local wallet stays on the device. Signing out or deleting the app alone does not delete a cloud backup.

You can also email an account-deletion request to support@walletextras.com without reinstalling the app. Include the email address or sign-in method used for your Wallet Extras account. We will verify account ownership before deleting your account and cloud wallet. Never send a password or payment-card information.

Deletion removes your cloud wallet, account profile, and connected-assistant access. Limited deletion-protection identifiers are scheduled for removal after 30 days. Subscription ownership references are scheduled for removal 90 days after the later of account deletion or subscription expiry. These references contain no wallet contents. See our privacy policy for details.

Account deletion does not cancel your App Store or Google Play subscription. Use Manage subscription for that; cancellation is not required to request account deletion. Erase local wallet data separately in Settings or by removing the app.

Incorrect card information

Please email the card name, the benefit that appears incorrect, and a link to the issuer’s current terms if you have one. Do not include any account-specific information.

Value received

When logging a ticket, free night, visit, or other non-dollar perk, you can enter its actual value in dollars. Leave it blank to record only the use. The value counts toward your logged savings and annual-fee progress. Open the usage entry to change or remove it.

Family sharing

On versions that support family sharing, open Settings → Family. One Premium member starts the family and shares an invitation; invited members can join free. Choose which cards to share. Both members can log perk use, and shared cards do not use the free member’s two-card personal allowance.

Family sharing requires iOS version 1.0.2 or later, or Android version 1.0.0 or later, on both devices. If an invitation does not open the app, paste it in Settings → Family.